When Militzer & Münch opened its country unit in Serbia in October 2019, the logistics provider already planned to expand further in the Balkan region. Thus, in summer 2021, Militzer & Münch not only founded two more country units there, Militzer & Münch Bosnia-Herzegovina, and Militzer & Münch Montenegro, but also started its own courier service in Serbia in early 2022.
“We have made it our goal to expand our network to cover the entire Balkan region,” says Nikola Vasiljevic, Executive Director of the three Balkan country units. “With Bosnia and Herzegovina and Montenegro, we have already taken the first steps in this direction.” Both country units currently count three employees each; road transportation is the main business, but warehousing and customs clearance are offered as well.
Correct market assessment
Most of the customers in Bosnia-Herzegovina and Montenegro are already long-standing Militzer & Münch customers in Serbia. For both new markets, however, the last two years were highly unpredictable and challenging, due to the impact of the Corona pandemic, the war in Ukraine, and supply shortages. “Despite the many hurdles we had to overcome, we were able to adapt and grow,” says Nikola Vasiljevic.
Innovation and automation
As the business grew, Militzer & Münch Serbia decided to invest in innovation and automation. The company built a new 1,000-square-meter cross-dock between the existing warehouses in Dobanovci, Serbia. The new automated building is equipped with conveyor belts, sorting machines and elevators that lift goods to shelves and mezzanines. At the cross-dock facility, Militzer & Münch Serbia can process up to 2,000 shipments per hour. “Automation has allowed us to dramatically increase efficiency and boost capacity,” says Nikola Vasiljevic. “Our courier service is growing day by day.”